Thank you for shopping with Surya Abhushan Kendra. We value your satisfaction and want to ensure a smooth shopping experience. Please read our Return & Refund Policy carefully.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product is damaged, defective, or incorrect upon delivery
- You contact us within 48 hours of receiving the product
- The item is unused, in its original packaging, with all tags and invoice included
Note: We do not accept returns for:
- Change of mind or personal preference
- Products damaged due to misuse or mishandling
- Customized or engraved jewelry
2. Return Process
To request a return:
- Email us at info@suryaabhushankendra.com within 48 hours of delivery
- Provide order number, a description of the issue, and photo/video proof of damage or defect
- Once approved, we’ll arrange for reverse pickup or guide you through the return process
3. Refunds
After we receive and inspect the returned item:
- If approved, your refund will be processed within 7–10 business days
- Refunds will be issued to the original payment method
- In case of COD orders, we may request bank details to initiate the refund
Note: Shipping and handling charges are non-refundable unless the return is due to our error.
4. Exchanges
We offer free replacements only for damaged, defective, or wrong items. If you want a different product, please place a new order after the refund is processed.
5. Cancellation Policy
- Orders can be cancelled before they are shipped
- Once shipped, cancellation is not possible—please refer to the return policy
6. Contact Us
For any return or refund-related concerns, contact us:
Surya Abhushan Kendra
📧 Email: info@suryaabhushankendra.com